As the primary operational project lead for Microsoft’s Surface Sales Incentive Programs (including AGI and MAL Accelerator), I supported the successful execution of global partner programs driving over $2 billion in revenue across 15+ international regions. Working under Concentrix, I collaborated with Microsoft’s internal stakeholders to ensure seamless program operations, incentive accuracy, and global field alignment. Key Contributions: Revenue Impact: Helped manage and track programs influencing more than $2B in revenue through incentive-driven partner engagement and sales performance. Global Target Setting: Led the end-to-end target-setting process for FY23 H1, coordinating across Finance, Operations, and the Field. Navigated a unique cycle involving entirely new stakeholders across business units while ensuring delivery under pressure. International Field Support: Managed the Surface AGI alias, fielding daily inquiries from Microsoft Partner Development Managers and sales leaders across 15+ countries. Maintained clear documentation and provided real-time support. Operational Execution: Collaborated cross-functionally with Finance, Reporting, and Ops teams to validate calculation models, manage accruals, and assist with quarterly payouts. Supported new program launches through documentation, comms, and readiness prep. Leadership & Mentorship: Progressed from Associate to a senior contributor by proactively supporting internal teams and the client. Onboarded new team members and became a go-to resource for historical context, guidance, and process clarity. This project not only strengthened my project management and stakeholder alignment skills, but also demonstrated my ability to manage high-impact programs under complex conditions—with measurable impact, strategic collaboration, and client trust at the core.